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Honor Student
Posts: 2
Member Since: ‎12-01-2015
Message 1 of 2 (255 Views)

HP Photo Paper

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I have a HP Envy 4500 all in one. I am printing pictures from it onto HP Photo paper and for some reason the ink is coming off the pictures. Why???

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HP Support Agent
Posts: 8,414
Member Since: ‎08-11-2014
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Welcome to the HP Forums Smiley Happy

I would like to take a moment and thank you for using this forum, it is a great place to find answers.


As I understand the ink is coming off the pictures after you print on a photo paper,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Have you attempted to reseat the cartridges to ensure they don't have a loose connection or if they are faulty?

Are you using genuine HP ink?

Have you upgraded the firmware of the printer?


While you reply with the answers, here's a few things you can attempt to resolve the issue:


Step 1: Remove the black ink cartridge

If you just set up your printer and you notice that black ink is missing or faded on your printouts, remove the black ink cartridge and print only with the tri-color ink cartridge. This allows the printer to operate in single-cartridge mode, which creates composite black from the tri-color ink cartridge.


Step 2: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to


Step 3: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

If allowing the printer to rest did not resolve the issue, continue to the next step.


Step 4: Check the paper

Use the following guidelines to make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.




Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation