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11-20-2019 03:26 PM
@CJRealEstate, Welcome to HP Support Community!
If you have already performed the steps from the document A 'Carriage Jam,' 'Paper Jam,' or Error Code '0x610000f6' Message Displays for HP Photosmart C5300 a... and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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