I cant update my billing

[Gyaldem]

Ive tried to update my billing on the website bit for some reason it wont let me. This is urgent as i have work papers that are due in for monday

[Jeet_singh]

@Gyaldem,

Thank you for reaching out to us on HP Support Forums! I see from your post that you need assistance in updating the credit card details on your HP Instant Ink account. Don't worry I'll be really glad to help you with this.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

Just wanted to check if there was any payment issues? Have you tried to use different browser to check if the issue persists?

What browser are you trying to use?

In this scenario, If you are changing your payment card information, retype the credit or debit card number, expiration date, and CVV number on the back of the card. To change any part of the information, you must retype all the fields. Make sure the billing address is correct.

For more in detailed, please follow these links: HP Instant Ink - Updating Your Credit or Debit Card Information  

Though this link is the same as the first one, there is no harm in going through:  HP Instant Ink - Resolving a 'Payment Problem' Message

In the meantime, Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

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I hope this helps resolve this issue completely,

Regards,