08-20-2019 04:35 PM
I have used a HP 63 xl ink cartridge before without any problem. Tonight, I put in a new one and I am getting an error code saying the ink cartridge is not intended for this printer. I just took out a 63 ink cartridge out of my printer. Only difference is this is an XL and I used an XL before in this printer. Please help.
08-23-2019 04:07 AM
Welcome to the HP Support Community!
- What is the exact model for your printer?
- What is the operating system you are using?
- Are you using HP genuine cartridges?
Look forward to hearing from you and you have a great day!
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