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Student
Posts: 1
Member Since: ‎05-12-2017
Message 1 of 2 (121 Views)

JHP scamming site

Product Name: Officejet8600pro

HP Customer Service

BEWARE

ON Friday, the 14th May 17 about 4pm I decided to contact HP about a connectivity problem with my HP Officejet 8600pro.The printer is about 4 yrs old and worked perfectly with windows8 but really wouldn’t stay connected to widows10.

Now this is the good part. I went through their Web site and chatted online with one of their employees and after discussing the problem she told me it would need to be fixed by one of their technicians and this person would ring me.

Their technician did ring me and started working remotely on my computer and I said you are working remotely (never asked) but I was sort of OK with this as I was dealing with HP.

Wrong wrong. He started downloading suspicious material and I said what’s going on I’m not happy but before I could pull the power to the computer it was now on my computer. Because I believed the person could be trusted it gave him those few vital seconds.

Now I said stop but to late and he told me the reason my computer wasn’t working as I had a very bad virus but it can be fixed for $499us.

Just got scammed by HP or their employee but either way it was a HP site and its them that need to be held accountable.

I have been scammed before and they rebuilt my computer, I have all the latest Norton protection and my IT person checks my computer for cookies weekly.

Now because they take control of your computer they can down load anything they want.

I’m very careful about opening unknown sites but this was through HP a world known brand that I trusted.

Do not trust this company unless you to want to get scammed!

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Member Since: ‎07-16-2015
Message 2 of 2 (110 Views)

Re: JHP scamming site

@Jeffstill

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation