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‎05-03-2020 11:40 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I can not get e-print-Jetadvantage to connect. Also it ask for a pass phrase to connect to printer. Do not know what a pass phrase is.

1 REPLY 1

‎05-12-2020 08:15 AM

HP Recommended

@harleywg

 

Welcome to HP support community.

 

Restore the printer to the original factory settings

1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup.

2. Touch Tools.

3. Touch Restore Factory Defaults, and then touch Yes. A message appears stating that the printer defaults have been restored.

4. Touch OK.

 

Follow the steps mentioned in page no.91 in this user guide to setup ePrint:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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