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Honor Student
Posts: 2
Member Since: ‎05-18-2017
Message 1 of 2 (204 Views)

Photosmart 5510 error: "server connection error"

[ Edited ]
Product Name: HP photosmart 5510

Hi

 

I have HP printer photosmart 5510 and I am connected to the internet wirelessly.

On the printer, whenever I try to access the "apps" screen or the  "eprint" screen, I am prompted to accept web services terms of agreement (i click yes) and then to enable automatic update (where I also click yes). While "checking for product updates...", an error message appears saying:

" Server Connection Error", "The printer was unable to connect to the server. Check the internet connection and try again or enter a proxy address"

I have tried rebooting printer & router. I have tried using a static IP address  and changing my DNS to google's 8.8.8.8. Even still I have had no success. Anny help would be greatly appreciated.

 

Thanks, Yusuf

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Posts: 18,213
Member Since: ‎01-03-2011
Message 2 of 2 (193 Views)

Re: Photosmart 5510 error: "server connection error"

Hi Yusuf,

What operating system you are using?  updating the latest printer firmware will likely help as any web services connection will fail without the latest printer firmware for the Photosmart 5510...

 

Regards,

Shlomi

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