05-18-2017 11:58 AM - edited 05-18-2017 11:59 AM
I have HP printer photosmart 5510 and I am connected to the internet wirelessly.
On the printer, whenever I try to access the "apps" screen or the "eprint" screen, I am prompted to accept web services terms of agreement (i click yes) and then to enable automatic update (where I also click yes). While "checking for product updates...", an error message appears saying:
" Server Connection Error", "The printer was unable to connect to the server. Check the internet connection and try again or enter a proxy address"
I have tried rebooting printer & router. I have tried using a static IP address and changing my DNS to google's 18.104.22.168. Even still I have had no success. Anny help would be greatly appreciated.
05-18-2017 12:11 PM
What operating system you are using? updating the latest printer firmware will likely help as any web services connection will fail without the latest printer firmware for the Photosmart 5510...
If my post resolve your problem please mark it as an Accepted Solution