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‎05-30-2020 06:16 AM

HP Recommended
Operating System: macOS 10.15 Catalina

All I get when starting up the printer (HP Smart Tank Plus 655) is the followinv error code.

Error Code OXC4EB9004

Does anybody know wht it means?

Thanks,

KCT

1 REPLY 1

‎06-04-2020 03:59 AM

HP Recommended

@KCT1, Welcome to HP Support Community!

 

The error could be related to an issue with the printer ink system, I'd suggest you follow the steps from the document '0xc19a0005' or Similar Error Code Displays to isolate and resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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