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07-11-2019 11:25 AM
@Kamilah333, Welcome to the HP Support Community!
Which Version of Operating system are you using?
Which application are you using to print from?
Have you tried printing different types of documents like PDF, Word or Emails and check?
Try making a Standalone Color copy and check if that works. From this, we can conclude if it a driver issue or a hardware issue.
Keep me posted for further assistance.
I am an HP Employee
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