cancel
Showing results for 
Search instead for 
Did you mean: 
bwall_DFH
New member
1 0 0 0
Message 1 of 2
120
Flag Post
HP Recommended

Stating Ink is empty, just replaced but same message

HP Office Jet Pro8720

I just replaced the ink in the printer, but the printer is still saying ink is empty

1 REPLY 1
HP Support Agent
HP Support Agent
11,307 11,287 762 748
Message 2 of 2
98
Flag Post
HP Recommended

Stating Ink is empty, just replaced but same message

@bwall_DFH

 

Please remove the cartridges, clean the electrical contacts with a lint-free cloth and perform a printer reset

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.

 

Also update the Printer Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation