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Posts: 13
Member Since: ‎11-08-2010
Message 1 of 1 (403 Views)

Warranty Issues

[ Edited ]
Product Name: Officejet Pro 8630
Operating System: Microsoft Windows 10 (64-bit)

I have a customer who purchased the display unit at a local Staples. He is getting messages that his warranty has expired in May of 2016. He purchased the product in April of 2016.


Customer Support has asked that he email his POP to an address on the web.  When he did this, he received a reply that his unit was not eligible for email support.


I am an HP rep in the field (actually a district trainer) and I am not very happy that our customer is not being taken care of.  Can anyone "step up to plate" and help?


You may email me at [personal information removed] and I will put you in touch with the customer.



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