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Top Student
Posts: 2
Member Since: ‎02-16-2017
Message 1 of 4 (397 Views)
Accepted Solution

Web JetAdmin does not discover my printers

Product Name: Color LaserJet M553
Operating System: Other

Hi everyone,

I just installed HP Web JetAdmin on my Windows 2012R2 Server in our network. (Version 10.4_SR1 Build 10.4.99821)

Now I try to discover printers but Web JetAdmin does not find any printers at all!

Message is always: Device not found!

I tried with IP, Hostname etc. All no success. I reinstalled Web JetAdmin, no success.

Local Firewall on server is disabled. The printer is in a different subnet and there are a few firewalls between.

But all necessary ports are open and I see a connection to the printer over port 161.

Do I need to change something on my printer HP Color LaserJet M553? Firmware Version 3.5 (2305076_518484)

Printer is setup for SNMPv1/v2 and password is set.

I set the same passwort in the settings on the Web Jetadmin, but still no success. As well when I make the discovery over with credentials and set the SNMP Password, still no success!

 

I am at the end of what else I could try!

Does anyone has an idea?

Update Firmware on Printer?

 

Any help would be appreciated

Thanks

Andre

 

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Accepted Solution

Re: Web JetAdmin does not discover my printers

Hi all,

Not sure why it took more than three months till my post finally got live.

In the meantime I was able to solve the issue by my self.

 

It was one Firewall (which was not in our monitoring) which blocked the access to the printers. After we opend as well the ports there, all communication was working just fine.

 

Have all a nice day

Andre

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Tutor
Posts: 5
Member Since: ‎05-12-2017
Message 2 of 4 (71 Views)

Re: Web JetAdmin does not discover my printers

Hi Andre,

 

I had the same issue at first and then rechecked the firewall. One of them didn't have the rule set up properly. I would check that first.

 

Are you using IP4 or IP6?

 

I added our subnets starting with XXX.XXX.XXX.1 to XXX.XXX.XXX.254 and ran discovery. It worked perfectly. 

 

Good luck! 

Top Student
Posts: 2
Member Since: ‎02-16-2017
Message 3 of 4 (65 Views)

Re: Web JetAdmin does not discover my printers

Hi all,

Not sure why it took more than three months till my post finally got live.

In the meantime I was able to solve the issue by my self.

 

It was one Firewall (which was not in our monitoring) which blocked the access to the printers. After we opend as well the ports there, all communication was working just fine.

 

Have all a nice day

Andre

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Tutor
Posts: 5
Member Since: ‎05-12-2017
Message 4 of 4 (60 Views)

Re: Web JetAdmin does not discover my printers

Congratulations! Great job! 

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