When I try to print from my computer it asks for a passphrase

[Tcmustang]

I have a HP Officejet Pro 8600 Premium and when I downloaded jet advantage and basic driver. Now it asks me to type in a passphrase, in which I don't know and it wont print anything. I don't know passphrase. It seems like computer is not connecting to printer

[Kumar0307]

Hi @Tcmustang

Welcome to the HP Support Community. I'd be happy to assist you.

Have you connected the printer and the PC to your wireless network?

Let us try these steps:

On the printer screen, go to Setup > Network > Restore network defaults

Go back to Network > Wireless > Wireless setup wizard > Select your network and enter the password.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Alternatively, use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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