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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 08:17 AM

HP Recommended
Product: HP Photosmart Priemium C310a
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

The web service on my printer has stopped working when I send a print to my printer using either the printers email address or via HP ePrint + JetAdvantage.

 

I checked my 'ePrint History' and it tells me the print was canceled with no other information.  The status tells me the printer is 'Online' & 'Ready'

 

When I check my printer's Web Services on the printer, the printer's email address is showing as 'Not Active' and the 'ePrint Service: Off'.  I press 'Settings', 'ePrint' is 'On'.

 

Any ideas would be gratefully received

 

Regards

 

Ewan.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2017 08:32 AM

HP Recommended

I've found out what is wrong!

 

https://support.hp.com/gb-en/product/HP-Photosmart-Premium-e-All-in-One-Printer-series---C310/402323...

 

Summary below:

This document is for select older HP printers.

As of September 1, 2016, Web Services stop working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services:
  • Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
  • Web Services Problem. Problem connecting to Web Services server.
  • Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.

View solution in original post

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1 REPLY 1

‎05-09-2017 08:32 AM

HP Recommended

I've found out what is wrong!

 

https://support.hp.com/gb-en/product/HP-Photosmart-Premium-e-All-in-One-Printer-series---C310/402323...

 

Summary below:

This document is for select older HP printers.

As of September 1, 2016, Web Services stop working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services:
  • Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
  • Web Services Problem. Problem connecting to Web Services server.
  • Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.
Was this reply helpful? Yes No
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