05-06-2016 08:07 AM
I'm working on an HP 8620 all in one officejet printer. It seems that when I have this one directly connected to a pc by usb it is turning off my network print spooler after a reboot. I have other printers connected through the network and I am unable to print to my Lanier if the HP is connected after a reboot. If I disconnect the printer and restart the print spooler my Lanier network printer will reconnect and if I reboot it will remain connect as long as the HP is not connected. I do have the HP 8610 also and we are not having the same issues with this one as the 8620. Would I possibly be able to use the 8610 drivers with the 8620? Or is there something else I'm missing? Thank you for your assistance!!!
05-07-2016 01:12 PM
Welcome to the HP Support Forums. It sounds like you are connecting the 8620 via a USB cable. This cold cause it to become the default printer. This might be what is causing your issue. Have you tried running the HP Print and Scan Doctor?
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