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laptop fully charges at 94%

From few days my laptop hp pavillion X360 shows full charge indication at 94% only.

at first it was 98% then 95% then 91% now it changed to 94%.

please check this issue and kindly provide the solution for it.

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HP Recommended

laptop fully charges at 94%



There are way too many "hp pavilion X360 " models for me to guess the age of your computer.


If the battery is a "no longer new", the maximum charge is likely less than when the computer was purchased.  For example, if you purchased the computer in early 2018, the battery is now over a year old and may no longer charge to 100%.    At this writing, the behavior is considered "normal".  (Future battery technology may render that statement inaccurate.)



If you like, consider the "Calibration" procedure.

Testing and Calibrating the Battery (Windows 10)   


Unrelated Comment and meant only to illustrate the point:

I have a Zbook 17 G3.  At this writing, the workstation is about three years old (and a few months) - the maximum charge on the battery is (and has been for a couple of years) between 94-95%.



Things that are the Battery


Information / Tests


HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge


Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology


Battery having trouble?

  • If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down. Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.
  • The battery might be OK and just need calibration (balance / set).


The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts


And / Or


Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<


Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)



Documents and Reference


This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge


If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter



Run Component Tests

Contributed by  Wes_notebooks 

Testing for Hardware Failures


HP Document

HP PCs and Tablets - About UEFI and the Startup Menu


Recalls and Advisories


Be sure to check your computer’s Website Support for relevant advisories and bulletins



The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.



 HP Replacement programs and product recalls


 Battery Safety Mode


"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery



Purchase Options


  1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 
  1. If / When you know the battery type / part number, you may check for the battery at the Parts Store
  2. If the part is not available from HP, use your search engine to find and purchase the part in your region.


Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?


  • Open Support Home
  • Enter the full model name
  • When the website opens, select category Product Information
  • Look for the Specifications for your computer
  • The Product number may be listed in the Specifications document


Find your computer Serial Number


See: HP PCs, Printers - Finding the Serial Number


Find your part number


The part number you seek may be in the Maintenance and Service Guide

  • Open Support Home
  • Enter the full model name
  • When the website opens, select category User Guides
  • Look for the Maintenance and Service guide for your computer
  • The part numbers are listed in the component section (wording varies)


Check for parts at the PartSurfer Website


Open PartSurfer

  • Select your Country
  • Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase


NOTE >> Parts marked as "n/a" are not available from HP.



Parts marked as available for purchase might be available from:  HP Parts Store


If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.




HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014


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