my printer (ink advantage 1515) prints out blank pages after i send documents for printing

[clasda]

Hi,

My new hp deskjet ink Advantage 1515 prints out blank pages after i have sent documents for print. What might be going wrong?

[DavidSMP]

Hi @clasda,

Thanks for stopping by the HP support forums. Good Day!  This is a great location to get resolutions and interact with experts from the community. After reading your post I see that you need assistance with the printer printing blank pages.It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting.  Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. It has been an absolute pleasure to work with you. 

 For better clarity, I would require more information to assist you?

• Did this happen after a windows or software update? Do you remember?
• Did you bypass power strips and connect the printer directly to the wall outlet?
• Please let me know the operating system of the computer

We need to isolate the issue between the computer and the printer patiently.

Please make a few copies directly from the printer without any intervention from the computer to eliminate hardware issues.

If it copies fine please follow these steps to uninstall the printer completely if the operating system is Windows.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Restart the PC again. 
• Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
• Connect the printer to your computer only when the setup prompts for the printer. 
• You could ignore the steps about Regedit if it is not possible to do it.

If the issue is a MAC please reset Mac printing system from this link by clicking here

Then add the printer following these steps:

• 1.)Click the Apple menu icon, and then click System Preferences.
• 2.) Click Printers and Scanners, Print and Scan, or Print and Fax.
• 3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.
• 4.) Click the Add button.
•  5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.
• 6.) Click the Use or Print Using box, and then select the name of your printer.
• 7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list.
• 8.) Try to print.

Please perform these steps patiently and diligently. I have given steps for both MAC and Windows Operating systems because you've not mentioned the OS.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.    Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[imchristinego]

Hello.  I experience the same problem although my printer is not brand new. My computer's OS is Mac and I've tried the steps you mentioned, but it didn't work. Is there any way this problem could be solved?