printer issues

[gatchy]

Hi, I cannot connect my printer wirelessly to my computer.  It was connected once before then after some updates I could not get it to print.  The message I received from my test results are "the printer is currently configured with a domain name system server address which does not allow the DNS server name to be confirmed".  On most networks, this can prevent the printer from accessing web pages over the internet.   

Can anyone help with this?

Thanks, Dave

[asmita6658]

Hi @gatchy

Welcome to the HP Support Community. 

Try restoring the network settings to defaults - 

Step 1 Network Restore -

On the printer's control panel -

1) Touch the "Wireless icon".

2) Touch the "Settings" icon.

3) Select "Restore Network Settings".

4) Select "Yes".

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer.

Step 3 Run Wireless Wizard -

On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard.

If the issue still persists, download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

Hope this helps! Keep me posted. 

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