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Student
Posts: 1
Member Since: ‎05-23-2016
Message 1 of 2 (830 Views)

windows 10 wireless printer offline

Operating System: Microsoft Windows 10 (64-bit)

Changed internet providers and now my laptop shows my HP printer offline.  It is setup as a wireless printer. No longer have option to check printer online. 

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Posts: 16,707
Member Since: ‎07-30-2012
Message 2 of 2 (826 Views)

Re: windows 10 wireless printer offline

Please provide the following relevant information so someone can help including:

 

 

Printer Model -

Complete and Detailed Problem Description including all network devices-

Operating System of computer (including service pack revision) -

Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -

Make and model of router and modem? -

Error messages - on printer screen and/or computer, any blinking light patterns? -

Do you think the printer is going to sleep and can’t wake up? -

If wireless, when the problem occurs, what is the status of Blue Wireless light on printer, on, off or blinking? –

 

 

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  What is the printers IP address?

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Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
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