05-23-2016 08:03 AM
Changed internet providers and now my laptop shows my HP printer offline. It is setup as a wireless printer. No longer have option to check printer online.
05-23-2016 08:58 AM
Please provide the following relevant information so someone can help including:
Printer Model -
Complete and Detailed Problem Description including all network devices-
Operating System of computer (including service pack revision) -
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? -
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? What is the printers IP address?
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired.
Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.