• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-21-2015 02:48 PM

HP Recommended
Product: All HP LaserJet 4xxx and up
Operating System: Microsoft Windows 7 (32-bit)

Error: 0x000005b3 Windows Cannot Connect to printer.

Platform: Windows 7 SP1

Print Server:Win 2008 R2

Affects all HP LaserJet 4xxx and later

 

Frustrating issue when installing any of our Network HP Printers for a certain user, all other brands of printers install okay, and local HP printers install with no issue.

 

I've delete .tmp files from System32, and window\system32\spool\PRINTERS\ (After stopping spooler service)

 

Reset Spooler service to defaults

 

(Ran both versions of MS FixIT, KB2793718)

 

This is only affecting one user so far, no other issues installing printers from this server.

 

This only affects HP networked printers, Ricoh, Cannon, Brother, ect... all install fine.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.