01-13-2020 10:01 AM
You need to clarify what the issue is. Are you getting dark photographs or is there a dark background shading. If you can post a sample that makes it really easy for the experts here to track down your issue. If it is background shading and it is a specific color such as black, then likely you have a bad black cartridge. If that is the case and the cartridge is at 50% and is an HP OEM cartridge not a 3rd party or refill it would qualify for HP image quality warranty. If 3rd party contact your vendor.