30.03.23 Scanner calibration failure

[Roar_F1]

Error message: 30.03.23 Scanner calibration failure on HP Color LaserJet MFP M680

I have:

1. Turn off the printer

2. Update firmware

3. Restarted printer several times.

I still have the same problem.  Prints and scans with narrow lines in different color shades.

Do you have any tips on how to solve this?

[Alex-TATS]

Hi @Roar_F1,

I suggest to follow the below steps:

30.03.23 Scanner failure

Description

Flatbed alignment calibration error.

Recommended action

An 'Emerging Issue' document is in place for this error when accompanied with a wide horizontal or v...HP Color LaserJet Enterprise MFP M680 MFP Series - 30.03.23 errors with a wide black or color band w... .

1.    Turn the product off, and then on again.

2.    For Error 30.03.23 DO NOT replace the SCB, CPB, ADF or Formatter.

ONLY replace the scanner assembly.

3.     If replacement of the Scanner Assembly does not fix the error condition; elevate to L3.

IMPORTANT! Add notes for onsite technician: Before replacing scanner, check all connections from ADF and Flatbed Scanner; especially the Flatbed FFC cable. Ensure FFC cables are ALWAYS connected and disconnected in a straight way, avoid angled insertion.

I hope that will help,

Cheers!