-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: 402dw broken roller
Create an account on the HP Community to personalize your profile and ask a question
08-03-2020 03:29 PM
Hi,
I believe this is the place where I can find an answer. Today, during printing, one part broke apart. I believe this is a shaft or roller used to drive the paper out of the printer. Would anyone be so kind as to provide me with the number of this part? Is it necessary to send a printer to the skilled technician or it can be done by myself? Are there any adjustments needed after replacing this part? Or is it just ”plug and print”?
I believe in you guys and hope you can help me.
Keep safe and well,
Michalina
Solved! Go to Solution.
Accepted Solutions
08-03-2020 03:55 PM
The exit roller assembly is not listed by itself in the parts manual so it may be part of the top cover or it may be part of the fuser assembly. I have no way to confirm without consulting HP tech support. You could go to HP Parts Store website and see if they can tell you.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
08-03-2020 03:55 PM
The exit roller assembly is not listed by itself in the parts manual so it may be part of the top cover or it may be part of the fuser assembly. I have no way to confirm without consulting HP tech support. You could go to HP Parts Store website and see if they can tell you.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
08-04-2020 11:19 AM
I looked at the service manual again and there is no part number for that part. They are called the delivery roller.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Didn't find what you were looking for? Ask the community