49.38.07 DEVICE ERROR LaserJet 700 Color MFP M775

[MB_TCD]

Hello

I have LaserJet 700 Color MFP M775 and when turning the printer on orange screen will apear with a message 49.38.07 DEVICE ERROR.

anyone who can help on how to fix this issue at the eraliest possible.

Best regards,

MB

[MB_TCD]

Pls help 

[Copier-Pro]

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

As far as i know this is a communication problem.Maybe disconnect the printer from the computer and switch the printer off and then on.See if the problem is solved then restart the computer and then connect the printer.Hope this will help.

[MB_TCD]

Thank you for the quick response. I have tried to unplug the network cable as it was a shared big printer and restarted. however the problem is still there and for ease of reference I have attached the error message.

Looking forward to hear from anyone on how to resolve this issue

All the best

MB

[east2100]

Power off M775 and unplug all cables waiting for 3 minutes then plug back power cable alone and power on M775.

If it can come to ready press and print any report from front panel and see if it can print.

If it can then delete all print queue in the Windows then plug back USB or RJ45 and print again.

If can't come to ready find the engine test button (on the back of machine maybe, a small hole) and see if can print full page of strait parallel lines if it did then you may have a bad formatter needed to be replaced, if yes you may have a bad DC controller.