49.38.07 error on a M775fm

[Alex-TATS]

Hi all,

I have a hp M775fm that keeps giving me a 49.38.07 error when it tries to boot.

Things I have done/changed so far:

- Partial clean, format disk, download firmware 3.8

- Secure erase, erase/unlock then again new firmware

- Replaced: DC controller, formatter, ICB, SCB

I have run out of ideas. Can anyone help on this ?

Regards

[Imagenet_Tech]

Hello, have you tried clearing the print queue? What I would do first is check the queue and see if there are any jobs. If there are, look for the one that has an error status and delete that job and reboot the machine and see if the rest of the jobs start to print. Also, another way to verify that this is a hardware issue or network issue, is to take the printer off the network and reboot. If it comes to ready and you are able to do internal test prints, then it is a bad print job the machine can not process.

Hope this helps....

[Alex-TATS]

The printer is not connected to either a network or a PC via a USB. I try to boot it offline first, but I keep getting this error.

Originaly it had a 49.38.14 error, now a 49.38.07 error. Basically, it goes from one error to another (14 to 07 and vice versa).

[davidzuts]

Can you give us a history of the printer. Is it a machine that was working on site and just started this or was this unit just acquired. The reason I ask is if you are in the US and the printer was just received by you check to make sure it is the 110V version as this error is known when a 220V printer is plugged into a 110V source.

[Alex-TATS]

No, we just got it in our workshop (platinum HP partner) and we try to fix it as it is still in HP's warranty. It's a European printer, so nothing to do with the voltages.

[davidzuts]

It could be the hard disk. I had one that the firmware would load but it always got to a 49 error and hp told me to replace the formatter. Replaced the formatter and it would not even see the hard disk. Changed the hard disk and it worked fine.

[Alex-TATS]

When I replaced the formatter, I replaced the whole lot (formatter + hdd + fax card + memmory).

Well, I guess not all machines "want" to be fixed 😛

Thank you all for your time.

[davidzuts]

Was the formatter new out of the box and never used? Also I assume the icb you used was also new and not replaced at the same time as the formatter. If any of these is not true then you may have compounded the issue. A used icb should never ever be used in another printer or should the formatter and icb be changed at the same time as the printer looses information needed to boot. Formatter also should be new since backup information is contained on the icb and using a used formatter can confuse the unit.