54.2 Error on HP MFP M175NW

[pcwizard]

Hi Kraig_H,

Please check your private messages, and let me know if the steps provided resolves your issue?

[artmythos]

Thank you! it is working now.

[pcwizard]

Hi artmythos,

Glad to hear the issue has been resolved. Have a wonderful day.

[pcwizard · Accepted solution]

Hi Everyone,

If one or more toner cartridges are installed incorrectly, this may result in a 54.2 carousel rotation error. This error is typically accompanied by a loud grinding noise.

NOTE: The carousel is the rotating part under the top cover to which all four print cartridges attach. (C = Cyan, M = Magenta, Y = Yellow, K = Black).

Troubleshooting Instructions

Refer to the following information in the order listed to troubleshoot for this issue.

Removing and reinstalling the print cartridges

For assistance in removing and reinstalling the print cartridges, see the instructions below:

1. Turn the printer off before starting this process.
2. Lift the scanner lid (M175) or remove the capture stage (M275), and then open the toner access cover.
3. Locate the carousel brake release, which is the small white tab in the slot shown in Figures 1. Using a small pen or screwdriver hold down, and then pull the tab back toward the front of the printer in order to disengage the brake.

Figure 1: Carousel brake release

1 - Carousel brake release

NOTE: To locate the carousel brake, face the front of the printer, and open the toner cartridge lid. The brake is located on the left side in line with the cartridges.

3. While holding the release brake down, rotate the carousel forward or back to line up the black cartridge guides on the carousel to the proper position to remove the print cartridge(s) as shown in Figure 2.

Caution: Be careful not to touch the mag roller with the toner applied to it. Oils on your hands can cause damage to the toner mag roller

Figure 2: Proper alignment for removal

4. Remove the print cartridges when the carousel is in position for removal of the print cartridge.

5. Repeat this process to remove each remaining print cartridge.

6. Inspect the problem cartridge for damage (compare it to one of the other cartridges if necessary).

7. Once you have all the print cartridges removed you will need to turn the printer on.

8. Wait for the printer to prompt you for installation of the cartridges

9. Grasp the print cartridge by the center handle, and then insert the print cartridge into the correct slot.

TIP - Look for color-coded icons on the print cartridge slot to insert the print cartridge in the correct slot.

10. Close the print cartridge door.

11. After you close the print cartridge door, the control panel displays the 'Calibrating or initializing' message. Wait until the product is idle and silent before you proceed.

NOTE: If you need to replace another print cartridge, you must close the print cartridge door before touching the Cartridge Rotate button again.

12. If you need to replace other print cartridges, touch the Supplies icon () again, and then select the next print cartridge.

13. Touch Cartridge Rotate to rotate the carousel to the next print cartridge, and then repeat the previous steps to replace the print cartridge.

CAUTION: Wait until the rotation sounds stop before you open the print cartridge door each time.

14. After you close the print cartridge door, the control panel displays the 'Calibrating or initializing' message

Let me know if this resolves the issue you are having?

[Gottokwang]

Hey there,

I'm having same error message 54.2 on my new bought HP LaserJet100 color MFP M175a. 

May i know what is the solutions to solve this issue?

[pcwizard]

Hi Gottokwang,

Please follow the instructions on Message 15 of 17 above, and let me know if you still experience the issue?

[Gottokwang]

Hello.. Well, i already tried the solutions in step 15. But i'm still getting the same error code 54.2. I follow the color to replace the toner. But message show me that wrong color in slot. May i know the solutions for this?

[pcwizard]

Hi Gottokwang,

Please check your private messages, and let me know if the steps provided resolves your issue?

[gbehingar]

Hi,

I'm getting a 54.2 error on a HP Laserjet 100 color MFP M175nw.