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EntropyCapital
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5500dn Tray 1 Jam

5500dn
Microsoft Windows 10 (64-bit)

Paper Tray 1 (manual tray) jams half way through the print cycle. It seems to have a metal lift bar that continues to lift throughout the print process every couple of seconds. Before this issue I know that the bar only lifted a couple of times in the print cycle, once to start the lift the paper and then again half way through.

Is this a dirty or faulty sensor, or a gear out of sync. This all happened after a network issue sent multiple commands to the printer and printed a ream of paper of nothing but garbage.  Since then the manual tray will not print without jaming. Tray 2 will print fine no issue.

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5500dn Tray 1 Jam

Sticky solenoid, you should disassemble tray 1 pickup mech. and you will notice solenoid that gets sticky.

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5500dn Tray 1 Jam

The solenoid should be on the right side of the printer. I suggest you go to feedroller.com and buy a service manual for a couple of bucks. Do the tray 2 solenoid while you are at it as it is likely aged and getting ready to fail as well.

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EntropyCapital
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5500dn Tray 1 Jam

Removed and cleaned the solenoid. Found a YouTube video that helped with the disassembly. Solutions works great.

Thanks

Paul

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