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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Microsoft Windows 10 (64-bit)

Hi there, my intial excitement at getting my new printer and rapidly disappeared.  Unpackaged, plugged in and turned on to get the above 59.C0 code.

 

I have tried turning on and off, moving to another plug, and after reading online, removing the toner cartridgesIMG_2762.JPGIMG_2761.jpg...

 

Anyone have anything else to suggest before i send it back for a refund?

1 REPLY 1
HP Recommended

Ensure that you are plugging directly into a wall outlet and not any kinda of multioutlet bar, surge bar or UPS, all of which will limit current flow to the printer and can result in this error, which is a fault related to either the transfer belt or the DC controller.

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