8000N Tray 1

[biroalfa]

Hello everyone,

Problem: Whatever we want to print on A3 paper from tray 3, printer always says "Tray 1 load plain A3"! So frustrating! Although all settings in software driver set that for A3 paper printer has to use it from tray 3, printer continuosly ask to load tray 1 with plain A3 paper..

Any help would be precious...

[dansdaduk]

The "Tray 1 load plain A3" prompt implies that:

• Your print job has requested a PaperSize of A3, and a Paper Type of plain.
• But that tray 3 (in your case) is not configured with these attributes; the paper size is probably automatically detected by sensors attached to the paper guides, but the paper type needs to be set explicitly (via front panel menus, or Embedded Web Server, or Toolbox equivalents); print off a configuration report from the printer to find out what the settings are.
• It could also perhaps be the case (less likely?) that your print job has specified 'manual feed'.

[biroalfa]

Thank you for your effort it was helpful!

I used a "trick" so for Tray 1 paper I select from printers panel Paper type="Labels" and from printers software for printers job I selected Paper type="Plain". And it works! But, as I previously said, it is a "trick" since, it is obvious, there is no way to change printers behaviour that printer Tray 1 uses as a first choise. 

There is no way to using HP web jetadmin (10.3.93994 (10.3 SR7)) to set paper handling options for Trays. It can be entered but can't be  recorded, eg, it stayed blank. Don't know why.

Many thanks for the idea!

Biro Alfa

ps

Any idea how to "shut down" ventilator when printer is in sleep mode? In our second printer, HP 5Si, when printer is in sleep mode ventilators are silent, they stop working imidiatelly when printer is in sleep mode, but it is not the case with HP 8000N, ventilator works non-stop and it is really frustrating. 

[dansdaduk]

I don't think that i can offer any further pertinent advice, sorry.

My knowledge/expertise is with printer languages, not with the various Windows systems and drivers (I don't have Windows 7), nor with printer hardware (I'd describe LJ 8000 as a rather old departmental printer).

[SHThompson]

You cannot change any fan settings on the printer.

By the way the default settings for that printer are to use tray one first so whatever paper you put in Tray 1 is fed so somebody has changed the settings away from the default on the 8000 you have.

[biroalfa]

Dear HP expert, thank you again for your help! It works now but, I think that something is wrong with software driver or printers firmware. Why? Because, in our small ofice, there is another HP printer, even older, it is HP 5si and it's behavour is like we expect. If we, using printer's control panel for 5si printer, for the tray 1 set paper size A4 and for tray 3 paper size A3, printer "knows" in tray 1, there is no paper size A3 so printer looks for another source and finds its in tray 3 and take paper A3 from this source and finishes job. In HP 8000N, this is not the case. Printer persistently asks: "Load tray 1 with paper A3 plain". As soon as we changed tray 1 from plain to "labels", printer finaly uses paper A3 size from tray 3. So we think, something wrong is either in software driver or firmware of HP 8000N.

I'll enter "this conversation helped to resolve the problem" at the end of this thread of course.

Thanks a lot!

[dansdaduk · Accepted solution]

>> ... As soon as we changed tray 1 from plain to "labels", printer finaly uses paper A3 size from tray 3 ...

This may be because:

• The original setting for the paper type in tray 1 was Plain,  and paper size was probably Any (tray 1 does not auto-detect size like the cassette trays do).
• The printer tries to match the paper size and paper type attributes specified in the print job to a tray (or trays) which can satisfy that combination.
• As @SHThompson notes, the printer tray behaviour may have been configured with "Use Tray 1 first" (or words to that effect), which may not have been an option on the older LJ 5Si.

[SHThompson]

If I was really motivated I could check, there are two LaserJet 8000 printers in my basement, but they are both just sitting on the floor.  There is also a 5Si in my garage, (don't tell my wife).

[biroalfa]

Thank you Professor for your pointing to possible solutions! As soon as I can try all settings you sugessted, I'll inform you what is the result.

Greetings!

Alfa Biro

[SHThompson]

One thing I will do when a machine is not behaving the way I expect is to perform a cold reset.

If the machine has a JetDirect installed I will remove it before the reset, (power off machine before removing JetDirect).

The Cold Reset will put all the settings back to Factory Defaults.

I remove the JetDirect so the network settings do not get reset.

To perform a Cold Reset:

• Turn off the printer.

• While pressing GO, turn the printer on.  COLD RESET appears briefly on the display, then INITIALIZING appears. After a few seconds, RESTORING FACTORY SETTINGS appears on the display, followed by OFFLINE. The Cold Reset is complete.

• Press GO to return the printer online. READY appears on the display. (power off and reinstall the JetDirect).