08-07-2020 02:51 AM
Yes, all your posts are read before we respond. Now, if you are able to print other documents like PDF or Word, but not from the FORD website, this could be an application-specific issue.
There are 2 ways you can print from your iOS device. Using the HP Smart app or using the AirPrint option. The HP Smart app only supports printing PDF and Word documents.
If the file/page you are trying to print is in a different format, try printing it using AirPrint. If this is already tried, the last resort is to factory reset the printer.
Keep us posted.
I am an HP Employee
08-07-2020 07:43 PM
Often fails to print from iOS devices using AirPrint. It connects, the printer wakes up, but nothing prints.
For whatever reason it’s always certain webpages or documents that it just won’t print. It’s not like it will print a particular document or webpage sometimes, it’s either will or won’t print out something. So in my frustration I drug out an EPSON inkjet printer we had In order to print out a PDF I needed for work today. The EPSON printed it just fine.
The other day I was trying to print out a build your own vehicle summary from Ford. It absolutely refused to do so. But was happy to print out one for a GMC.
I have searched for a solution to the issue for months without success and even tried restarting everything from the printer, router, and iOS device to no avail. But the EPSON printer not having an issue seems to point to a problem with the HP printer.
Today, I was trying to print a document from Pages that I created on my iPad. The first page prints, but not the second. Sent it to the EPSON printer and it came out fine.
From prior posts. It isn’t a Ford.com issue, that was just an example I could share to demonstrate the problem.
I learned yesterday that it will print from the ford link if I select pages that don’t contain images. But notice that I had the same issue with the iOS App Pages. Both pages had images, but only one would print. In all cases I’m using AirPrint.
08-08-2020 12:35 AM
Let us reset the printer to its factory settings. I have sent you a private message with the steps. Kindly check the same. Check next to your profile name, you should see a little blue envelope, please click on it.
Note: This will delete all the settings on the printer.
Let me know how this goes.
I am an HP Employee