07-26-2011 07:51 AM
Bought a HP7680 and the autofeeder did not work, new out of the box.
when I pressed the fax black button and chose to use the autofeed then pressed the black fax button again, I was prompted to put paper in the autofeed. I had paper in the feed and just received a beeping sound.
Called HP tech support. the tech knew less than I did about this product. Absolutely no help.
Because I had allowed the product to sit in the box in a closet for over a year the company would not help resolve the issue.
If anyone has any ideas, your help would be appreciated.
I have removed and reassembled the roller system. I have rotated the black roller bar behind the assembly to "engage" the rollers. Nothing has helped.
02-04-2012 06:49 AM
Anybody know how to resolve this issue, so frustrating.
when i send a fax out the paper goes through the feeder but halfway through it rolls back and i get an error message.
i have turned off the printer, pulled out the plug, checked for any loose paper.
Ran a fax test from the printer and from my computer, both confirm fax is working properly.
04-12-2012 08:14 PM
I have a 8500 HP Pro, Same issues, auto feeder does not work, only if you are lucky...Obviously a DEFECT.......I am going to call HP and tell them about us........having the same problems........If you know of any solution please let me know
07-04-2012 04:15 PM
just un boxed the replacement 8500 a plus and of course the ADF dosent work!!!!!! from the thousands of views on this site - my take is this model is severly defected!!! i will return mine to costco and the replacement back to sender . i will look at buying a different brand- this is a waste of time, energy, and effert. i praise the loyalty of costco to its customers...
I have never had this issue with any HP printer. I cannot get the automatic document feeder to recognize that paper is inserted. Is the machine broken or did I fail to install something correctly?
08-27-2012 10:12 AM
Help! Just had my HP8500A Premium printer/fax for a little over a year and the automatic document feed is not working. That is not cool! What can you do to help?
09-03-2012 09:04 AM
Document feeder isn't working - just like everyone else. The paper goes in 1/3 of the way, and then stops. Can't figure out how to open it up to look at the rollers inside. It worked when I first bought it 3 years ago - now not at all. Can anyone help?