cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
69
Flag Post

Big blue and yellow streaks

HP Recommended
2605dn
Microsoft Windows 7 (64-bit)

My 2605dn prints, including the test page have huge blue and yellow streaks down the middle, and are unreadable.  Inside, the belt is covered with toner.  I clean the toner off the belt, but it just comes right back when I print.  What is wrong?

1 REPLY 1
Highlighted
Level 12
Level 12
6,022 5,975 648 1,531
Message 2 of 2
Flag Post
HP Recommended

Bad cartridges are the likely cause of this problem and you will need to replace the ones corresponding to the colors you see on the belt. I have seen a few cases with this style engine where the label on the cartridge that tells you the type and color of cartridge comes loose and drags on the belt, smearing the toner, but as you state you have blue and yellow lines, likey the yellow and cyan cartridge are bad. Very common with refilled/3rd party cartridges but can happen with HP. If the toner level on these cartridges is good, you could likely get HP to replace them under their print quality guarantee. If 3rd party toners you will need to chase your vendor .

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation