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kfarmer1123
New member
2 1 0 0
Message 1 of 4
99
Flag Post

Black Ink

‎08-20-2018 06:57 AM

HP Recommended
Product: HP ENVY 5660 e‑All‑in‑One Printer Series
Operating System: Microsoft Windows 10 (64-bit)

After changing my black ink with the HP shipped ink, it will not print.  It says it's installed and says it is full.  Why won't my black ink work?  Color ink is working fine.

3 REPLIES 3
John_Getzke
Level 11
3,668 3,639 228 552
Message 2 of 4
Flag Post

‎08-20-2018 08:19 AM

HP Recommended

The cartridge is a dud or the printheads are clogged/dried up.  Either way your first steps shoudl be to attempt to run the cleaning process on the printer and then contact your reseller for repalcement cartridges.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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kfarmer1123
Author
New member
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Message 3 of 4
Flag Post

‎08-20-2018 08:23 AM

HP Recommended

The ink came from HP.  So I should call them to have them ship me another.  I have cleaned the printer heads.

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John_Getzke
Level 11
3,668 3,639 228 552
Message 4 of 4
Flag Post

‎08-20-2018 08:27 AM

HP Recommended

Send it back to HP then.  It should be covered under the limited warranty.  See if a 2nd cartrdige behaves teh same way.  If it does then there is an issue with an external print head or the cartridge carriage that should be cleaned or replaced.

 

Ink on most inkjets only flows between the cartridge and printheads.  The carriage moves the cartridge and printheads across the page.  More expensive models may have tubing between those components that can be considered.

 

Thats about it for the troubleshooting.  If you cant get it with a cartridge swap then teh next steps are to contact HP for warranty support or get a quote from a local printer repair tech.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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When you are done troubleshooting, please mark one of the responses as the Solution.
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