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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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If one cartridge does it and the other does not then it is 99% likely you have a bad cartridge. It happens. Personally I would not waste time trying to fix it, hold the vendor accountable and get them to replace it. Probably something stuck to or a deformed mylar blade in the cartridge that allows toner to fall out. Or a bad end seal on the drum.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
If one cartridge does it and the other does not then it is 99% likely you have a bad cartridge. It happens. Personally I would not waste time trying to fix it, hold the vendor accountable and get them to replace it. Probably something stuck to or a deformed mylar blade in the cartridge that allows toner to fall out. Or a bad end seal on the drum.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
2
0
0
HP Recommended
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