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Level 11
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CLJ M479 BSOD when scanning under 3 specific conditions

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M479
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The BSOD occurs when device language is set to local language ( in my case Hrvatski/Croatian ) and trying to scan to the computer using printers front panel and flatbed then printer displays BSOD  B80885AE.

 

The 3 specific conditions must match to BSOD appears:

 

1.  Local language set. I have noticed that the following languages can cause the issue: Croatian, Polish, Turkish.

2.  Scan to computer from the printers control panel. 

3.  Scan from the flatbed.

 

I have uploaded 2 videos showing my issue. You can find them here.  If you have problem access to those videos please let me know.

 

Video1 printer is set to English, scan to a computer from flatbed works, then the language is changed to local language Hrvatski ( Croatian) BSOD appears.

Video2 printer is set to my local language scanning from ADF works, then scan from flatbed BSOD appears

 

 @ShlomiL you have more details on this issue but on other models, your experience and knowledge is greatly appreciated.

 

Thank you @greenturtle and @NandaKM for your input on this.

 

Tomislav

 



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Level 15
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Thanks for posting @Valsimot 

 

@NandaKM will look into this.

 

Hope that helps!




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