08-21-2019 12:19 PM - edited 08-21-2019 12:19 PM
Hi everyone. I am having a strange problem that started about a month ago. I use a Dell Laptop running Windows 10 and use Microsoft Office. I am not having a problem printing PowerPoint slides and sometimes Outlook email. I did not previously have this problem, I have other printers on my network that print with no issues, including another HP printer. My HP CP1025 works fine with Word or Excel files.
Any thoughts on what is happening? i reinstalled the HP full software and drivers.
08-21-2019 12:47 PM
08-23-2019 07:57 AM
Thanks for the reply. I am stuck on the first step. Somehow I cannot find the current printer driver version. I am using Windows 10 64 bit. Looked under printer properties and cannot find it. Seems so easy but I can't find it