10-22-2019 05:08 PM
@kl2003, Welcome to the HP Support Community!
To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.
Send a test print job from any device on your network to make sure the printer is connected and can print.
NOTE: You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.
Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.
To find your printer IP address, print a wireless test/configuration page. Refer to this document to know how.
From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.
Find the Printer Code or Printer Claim Code on the page that prints.
If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.
For more info, watch this video.
Let me know how this goes.
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