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ioTrap
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Message 1 of 2
292

Can't remove cartridge tray M281cdw

HP Recommended
Color Laser Jet Pro MFP M281cdw

I need to replace my ink cartridges but the tray won't come out. I open the front door and lift the blue handle but the tray doesn't disengage on the left side and won't slide out.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
HP Recommended

@ioTrap, Welcome to HP Support Community!

 

Refer to the document  Replacing Toner Cartridges for help with replacing the toner.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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