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Message 11 of 14
1,871
Flag Post
HP Recommended

Can't reset msg. 'roller cleaning is recommended' after maintenance

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.I send a private message hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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Dreamer__uk
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Message 12 of 14
456
Flag Post
HP Recommended

Can't reset msg. 'roller cleaning is recommended' after maintenance

Hi, Did you ever get this resolved?

we are having the same issue on an M880, but there are no resets available on the web interface to even try to resolve this.

And I am unsure what part we would change to convince the printer this has been done.

I have run a cleaning page from the web interface but while this completed fine it hasn't resolved the problem.

 

Any help gratefully received 

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MookIT
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Message 13 of 14
445
Flag Post
HP Recommended

Can't reset msg. 'roller cleaning is recommended' after maintenance

To be honest my issue went away! After a few firmware updates and removal and re-inset of parts or maybe the replaced part just wore down a little after use it seems to resolve itself.

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Sapotoro
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Message 14 of 14
430
Flag Post
HP Recommended

Can't reset msg. 'roller cleaning is recommended' after maintenance

You need to enter the service code associated with your printer and then go to

Support Tools,

Service,

Cycle Counts,

Clean rollers Count to Zero

and say done. Hope this helps.  

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation