06-15-2019 05:18 PM - edited 06-15-2019 05:27 PM
Everything had been working fine since I bought the printer over a year ago. Recently the connection was lost (I only connect to it via IP address). After I restored it by reconnecting the wifi, it now only prints double-sided from Word. The "Two-Sided" option in Layout Settings is greyed out and says "Off" so I don't know what else I can do to change this. Right now I have to print each page individually by first selecting current page only. Please help! Thank you.
06-18-2019 09:00 AM - edited 06-19-2019 11:40 AM
Welcome to the HP Support Community!
- Have you tried printing different types of documents-PDF/Emails or from a browser and check if the issue persists?
- If the issue occurs while printing all kinds of documents then proceed to the next step.
Reinstalling the printer using AirPrint driver may resolve this issue as the Two-sided option is greyed out. Let us try these steps:
Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign , click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6.) Try to print.
Let me know how this goes.
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