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Cannot access Apps feature

NPIA36E1F (HP Color LaserJet MFP M477fnw)

I've lost access to the apps on the printer.


Error Message as follows:


Access Denied

The service may be busy.

Retry later.

If the problem continues, check for firmware updates.


There are no firmware updates available.


I've powered down teh machine, done a reset and still the same error.


Other reports on the boards of this problem: no solution offered.

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