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‎07-15-2020 10:18 AM

HP Recommended
Product: HP MFP M479 fdw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

The printer wont connect wireless or wired. 

 

Wired

The green and orange status lights keep blinking every 5s or so. On the printer it shows connecting for a brief period and then says not connected.

 

There is nothing wrong with the Ethernet cable as when I connect my laptop to this Ethernet cable i am connected to the network.

 

Wireless

My issue is what is described in this post:

https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/Printer-will-not-conne...

Unfortunately the solution is to have a wired connection in order to change a setting to get the wireless to work.

 

Any advice would be greatly appreciated. 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2020 01:01 PM

HP Recommended

I was able to fixed the Wired connection by doing the following:

 

  1. Disable IPv6
  2. Change Link Speed from Auto to 100TX-Full

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-15-2020 10:40 AM

HP Recommended

For wireless connection, if your router supports both 2.4 and 5ghz communication, set a separate SSID for the 2.4Ghz channel of the router and connect the printer only to the 2.4Ghz channel.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-15-2020 01:01 PM

HP Recommended

I was able to fixed the Wired connection by doing the following:

 

  1. Disable IPv6
  2. Change Link Speed from Auto to 100TX-Full

 

Was this reply helpful? Yes No
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