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Amanda43
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HP Recommended

Cant print

HP Envy 5540 all in one
Microsoft Windows 10 (64-bit)

My printer stopped working.  I uninstalled and reinstalled using print & scan doctor, but keep getting directed to the HP Smart page to activate.  There is nothing on the page to be able to activate.  If i close the window, i get a message to say setup will not be complete

 

My printer status is ready but if i try to print something i keep getting an error message.  (no error code)

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Message 2 of 3
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HP Recommended

Cant print

How are you connecting to the device, USB or networking. It is possible that if you are using USB the connection has corrupted and the best fix for that is to disconnect the printer and then delete the printer from the Windows Device Manager. On your PC search for device manager and once it opens you will see a screen like below. The device may show under printers or you may have to click view>show hidden devices to see the printer. Right click on the device and select uninstall. Once you have deleted it here, restart your computer and try to do a standard install again.

device manager.JPG

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Amanda43
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Message 3 of 3
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Cant print

Hi  Thanks for the reply.  I have tried it many times.  The printer is installed and i can do an internal print from the printer.  I have run the print and scan doctor and when i test the printer i get a message to say it is installed and every thing is ok.  It tells me there is a problem with my software that cannot be fixed with that tool and i need to remove the software and reinstall.  i do this and just end up in the same place!!!!!

 

 

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