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09-08-2017 03:08 AM
Operating System: Mac OS X 10.11 El Capitan
HI all, i recently purchased a CP1025 laser jet printer,
im running mac os, i downloaded HP Easy start, i get No Devices have been found,
so i search around forums and do all troubleshooting steps... i change cables... i disconnect the printer from the power cable...
i reset the printing system from printer Settings etc... at some point, im asked from mac to download drivers and install the printer... which i did... and now my printer is online!! so i print a couple of pages... everything fine!
so the next day i plug my Macbook i try to print... and the PRinter is offline i tried all above steps again... but still can get it to work ( i have done again the reset the printing system step... ) and now CP1025 is not even in my printers list...
any help would be appreciated
3 REPLIES 3
09-11-2017 08:00 AM - edited 09-11-2017 08:04 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query. I'll be more than glad to help you.
I understand that you are facing issues with your HP LaserJet Pro CP1025nw Color Printer wherein it is not there in the printers list and hence not printing.
This issue could occur if the drivers are not configured or installed.
Let's go through a few steps that may help to fix this issue.
And here are a few steps in the links below to install the built-in drivers from Apple Updates after uninstalling the drivers:
Let me know if this works.
You have a good day ahead.
Rainbow23 - HP Support.
09-29-2017 12:21 PM - edited 09-29-2017 12:42 PM
I see that you were interacting with @Rainbow23. I'd like to help.
Thanks for the reply.
I appreciate your time and effort.
I understand the issue better now.
Perform a power reset.
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer
Once that is does, click here and perform the troubleshooting steps mentioned in the article to fix the issue.
Let me know how it goes.
I am an HP Employee
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