• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2020 02:13 AM

HP Recommended
Product: HP479FDW
Operating System: Microsoft Windows 10 (64-bit)

I have recently (5 weeks ago) bought a HP479FDW. Nothing has moved the printer or nudged it or anything. There has never been a low toner warning. All of a sudden, it comes up with this error "The indicated supplies are not communicating correctly with the printer. Try reinstalling the supply to continue.".

Have reinstalled the toner in question a few times. Hasn't worked. 

Having looked around this forum, it seems it is not an isolated incident. Seems to be a problem with the starter CYAN  cartridge for the 479FDW. Can this be looked into?

If it is running out of toner, should it not give us plenty of warning? I suspect the toner is not out as the other cartridges are still at least 65% full. What troubleshooting steps can I take to identify the problem?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.