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Cartridge error

I've been having issues with my 304 colour ink cartridge. I can print one page and then the printer tells me there is an error with the cartridge above. I have tried resetting the printer and cleaning the cartridge contacts per troubleshooting instructions but can not resolve he issue. 

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HP Support Agent
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Cartridge error

@davlupin


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure then printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Cartridge error

Hello, thanks for your support.

 

I have completed all steps as instructed, but when I turn the printer on the ink light blinks orange and on the hp smart app, I get the same cartridge problem error stating that the colour cartridge isn't communicating properly with the printer.

 

 

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Cartridge error

@davlupin

 

Thanks for keeping me posted

 

I suggest you contact HP Support for replacement cartridges

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

KrazyToad
I Am An HP Employee

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