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Cartridges will not center for changing

HP Recommended
Photosmart D110
Microsoft Windows 10 (32-bit)

After 3 years of storage with cartridges in printer, they obviously need changing. But, when powered on, the cartridges will not come to center when the cartridge door is opened. Also, error message: "At least one of the cartridges has a problem."  I'm ready to give the heads a proper cleaning,  but can't access the cartridges.  Help! (Please.)

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Soundsculptor

 

Welcome to the HP Support Community. I'd be happy to assist you with the carriage jam. 

 

Please try these steps - HP Printers - 'Carriage Jam' or 'E3' Error Displays 

 

Also, try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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