cancel
Showing results for 
Search instead for 
Did you mean: 
CBA-Chilli
New member
3 1 0 0
Message 1 of 2
68
Flag Post
HP Recommended

Color LaserJet Pro MFP M277dw stopped reading scans from document feeder

Our Color LaserJet Pro MFP M277dw suddenly stopped reading scans from document feeder. Yesterday it only read part of the page of a fax with a black margin and today it reads nothing.  It will not copy, scan, or fax from the feeder.  It pulls the paper through as though it is scanning, but copies/scans/faxes are blank. 

It is, however, still scanning and reading via the glass.  How do I fix this problem.

 

We use Windows 10, however, I do not know any of the other specifications.

1 REPLY 1
CBA-Chilli
New member
3 1 0 0
Message 2 of 2
48
Flag Post
HP Recommended

Color LaserJet Pro MFP M277dw stopped reading scans from document feeder

UPDATE:

I tried turning off and unplugging the printer, and left it unplugged for 5-10 minutes.  When I powered it back up, it started reading from the document feeder again.  I was able to copy and to scan from the document feeder without any trouble. I haven't had the opportunity to test a fax yet, however, I am expecting it to work, as well.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation