11-14-2019 09:20 AM - edited 11-14-2019 09:23 AM
Our Color LaserJet Pro MFP M277dw suddenly stopped reading scans from document feeder. Yesterday it only read part of the page of a fax with a black margin and today it reads nothing. It will not copy, scan, or fax from the feeder. It pulls the paper through as though it is scanning, but copies/scans/faxes are blank.
It is, however, still scanning and reading via the glass. How do I fix this problem.
We use Windows 10, however, I do not know any of the other specifications.
11-14-2019 09:57 AM
I tried turning off and unplugging the printer, and left it unplugged for 5-10 minutes. When I powered it back up, it started reading from the document feeder again. I was able to copy and to scan from the document feeder without any trouble. I haven't had the opportunity to test a fax yet, however, I am expecting it to work, as well.