cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
6 4 0 0
Message 1 of 6
192
Flag Post

Color LaserJet Pro MFP M281fdw goes offline or fails to print STILL

HP Recommended
Color LaserJet Pro MFP M281fdw
Microsoft Windows 10 (64-bit)

Hi Again,

 

The help provided in this ticket enabled me to print more often:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Printer-offline-or-fails-to-print/m-p/7473383#M38818...

 

However the printer still fails to print more than half the time, and usually says it's offline.  It's quite frustrating, so I need more help please.

 

The printer is connected to my wireless network.

 

I just tried to follow the steps in that ticket again, but the web console looks a little different to the pictures in that ticket.  On the Networking IPv4 screen it says my IP address preferred method is Manual.  On the wireless configuration screen there isn't any spot to set the method to manual.

 

Sometimes the document I try to print will suddenly print out hours later.

I was just able to print a 3 page pdf document now by turning the printer off and on again, so that the file waiting in the print queue printed.  This does not always work.

5 REPLIES 5
Highlighted
Level 12
Level 12
5,821 5,779 623 1,405
Message 2 of 6
Flag Post
HP Recommended

Make sure that your printer driver is set to use a standard TCP/IP port and not a WSD port. On your PC go to control panel>devices and printers and right click the icon for your printer and select printer properties from the drop down menu. Then click the ports tab and look to see the port that has the checkmark. If the port is called WSD followed by some random numbers, click add new port, new port type and select Standard TCP/IP and then follow the steps.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Highlighted
Author
New member
6 4 0 0
Message 3 of 6
Flag Post
HP Recommended

I had a look at the printer properties, and it's a Standard TCP/IP port, and no other port is ticked.  Looking at the properties for the port, the Protocol is "Raw" and the port number is 9100.

Reply
0 Kudos
Highlighted
Level 12
Level 12
5,821 5,779 623 1,405
Message 4 of 6
Flag Post
HP Recommended

Ok, the next most common issue we run into is a compatibility issue with the 5Ghz wireless built into the printers and the 5Ghz most current routers use. The printers are only compatible with BG N standards while most new routers are using the AC standard and is supposed to be backward compatible but it has been problematic. One solution that clients have used is to create a different SSID for the 2.4Ghz channel of the wireless system and lock the printer to only connect to the 2.4Ghz SSID. Yes slower, but reliable.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Reply
0 Kudos
Highlighted
Author
New member
6 4 0 0
Message 5 of 6
Flag Post
HP Recommended

Thank you, I've tried messing with my wireless router settings - they were set to 20/40 and I have changed it to 20 to see what happens.  So far I have not had any further trouble printing, so maybe that's it!

Reply
0 Kudos
Highlighted
Author
New member
6 4 0 0
Message 6 of 6
Flag Post
HP Recommended

It turns out I'm still hitting the same problem with the printer going offline and refusing to print.  After some searching, I believe my router model does not support 5ghz. Looking at my router settings I have 802.11 b/g/n as the mode.  Some other settings: Bandwidth 20 mhz, channel 7, guard interval short.  Would any of these have an effect?

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation