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gregde Student
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Color LaserJet Pro MFP M477fdw streaks on papaer

Color LaserJet Pro MFP M477fdw
macOS 10.14 Mojave

I have a quite new Color Laserjet (total pages printed is 367) and I'm getting streaks showing up on pages. If the printer hasn't been used in a while, the first page is fine. But if I'm printing several page in a row, everything after the first page all have a series of streaks. It still has the original toner cartridges and all are at 90% or more.

 

See photo. Note the streaks have multiple colors, not just magenta or cyan.

 

IMG_20190302_113332.jpg

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Regents Professor Regents Professor
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Color LaserJet Pro MFP M477fdw streaks on papaer

Looks like multiple failing Toner Cartridges to me.

 

Has anyone run unusually heavy media through the machine?

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JoelK_1 Tutor
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Color LaserJet Pro MFP M477fdw streaks on papaer

If they are HP cartridges, call HP to replace them.  I had the same issue with a Cyan cartridge that was leaving little blue dashes along the right side of the entire page.  HP sent me a new cartridge as they acknowledged an issue they had with the one that was in my 477

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Professor
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Color LaserJet Pro MFP M477fdw streaks on papaer

Joel is correct, there were issues with some older toners and under the supplies warranty they should replace them.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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